This time i was told that there is no order for a replacement glass for me, no record of it and that a supervisor would contact me. 18 and today is 3. ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. And do I need to mention that we will not shop there again, lol? Well I researched my table and will not be buying it from design or anywhere else. It's as if the material expanded and made the statue split. Absolutely terrible customer service from Katie. 30. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. 2 Bald Eagle mantle statues. Design Toscano … Thank you for the review, and know we strive for a positive customer experience. It was paid for with ****. I agreed not to call until 7-9-2020. They will call you in a few days to tell you what to do." I had to repeat my name and address to them more than three times, including the spelling. Cost was $283.86. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … Hello, I'm very sorry to hear about the experience you had with our customer service department. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Picture is through an upstairs window. Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. ... Design Toscano Gaston … This is 7 months later. Not happy. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. Marble clock. It is gorgeous and I love it. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. The refused to refund. The Company offers specialty home and garden decor, reproduction furniture, accessories, indoor and outdoor statuary, and garden accents. Design Toscano is still up like a scam. Cannot imagine such poor customer service. Customer Reviews are not used in the calculation of BBB Rating. They need to reimburse me for the cost of the defective glass. How BBB Processes Complaints and Reviews. Gifts for any budget. It has a lovely medieval wooden home with a gnome peeping out. 18 we have canceled the order beginning of March, but to this day the money has not been refunded. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Well I went outside to do some pruning and added water to birdbath. Buy with paypal or credit card so you can make sure your moeny is safe. Best Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano See Low Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano … We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. Design Toscano Inc provides home decorative products. I requested that I would pick it up. Crafted to great detail, this gargoyle is made from high-quality resin. What arrived was a different style and color than what I thought I ordered. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles may not be reproduced for sales or promotional purposes. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … We hung up. Bye bye. Read more. Sent me a crumpled in several pieces plaque. Molded resin statues, figurines and ornaments. I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! BBB Business Profiles are subject to change at any time. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … … Girl with birds statue. In this case I paid a fair price and got a bad product. 14. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. In Florida it took 30 days. The Toscano rep confirmed, then completed the order. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. The part where they take your money) is very fluid and efficient. All of these were greeted with the response of, ♠♠Best Buy For This♠♠ European Side Chair by Design Toscano On Sale Discount Prices [On Sale]. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. If you buy anything from these people that is going outside. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. Both have peeling paint after less than a year. It is severely cracked so evidently it does not do well outside. Where are the egyptian design toscano items manufactured? Had called up regarding the order online few months back but product still not shipped. Customer service always quick to respond with very helpful hints. However, the glass has smeared-type of scratch (into the glass itself). Order st francis statue. My statue arrived quickly packaged in form-fit foam. International Association of Better Business Bureaus. I ordered an unusual statue of the Blessed Mother. It sat there for 6 months, and we realized a crack had appeared in its side. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). … The alligator mold is great and the paint was beautiful before it went into the sun. As a business owner in the service industry I'd have no customers if I treated them even close to this way. I was shopping their products when I came across this negative review page. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB is here to help. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. Or, have a new glass top made. If you buy anything from these people that is going outside. $28.99 New. Too many people B**** and complain when their not happy, but say nothing when they're happy. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. Emailed them several times but still no response! Used to be a 5 star plus site over 7 years ago. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. I will probably order from them again. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Marble umbrella vessels (2). Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … Will always return to them for my decorating needs! However, only 2 items arrived as one was supposedly on the back order. Several Angel statues. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. We’ll guide you through the process. I found what I thought would be a great Buddha statue for my garden. Learn how to stay safe during COVID-19 in our new guide: Impossible to reach without hiring someone. I even checked my spam folder and it was not there. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." Research the items before you buy. Discover coupon, promo and discount codes. It looks great in my flower garden. Their survey even asks you of they can use your review info for their advertising. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. Its sturdy construction ensures years of durability. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. A couple of issues but everything sorted out. Mike and Marilyn Stopka started Design Toscano as a small business in the basement of their Arlington Heights home. Order two gargoyles from them. Even when a package is refused they hit you with a return shipping fee. Exceptionally beautiful product. Peacocks statue. To get to this point, Toscano-Anderson took a circuitous route. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. And many more. I will call customer service before I order my new table. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Today is 7-9-2020 - no replacement glass. Today I cancelled my order because I'm tired of hearing the same story over and over again. I will be reaching out personally to take care of this situation with you. Love, love, love their items especially the dragons! Made my first and last order here! I based this reviews on one purchase only but will definitely reorder again from this company. Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. I am a repeat customer of theirs so I would think they would care. Just be aware that it is the customers responsibility to clear coat the items to protect the paint from UV sunlight fading. Read … # 3 I send it back and have them repaint it. Prior merchandize was good, thus 2 start vs. one. I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. However, I will not accept rudeness from staff. We ordered 3 things and the payment was processed immediately. that has no interest in pleasing their customers. BBB reports on known marketplace practices. Ms. Kathleen Matej, Vice President of Customer Service. So, I called again. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Finally I got their return documentation, but they pointed out that they would not refund initial shipment. … We are going to ask credit company to step in and we will contact IL BBB about this behavior. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. But you will have the glass replacement piece on Thursday 7-9-2020." Inferior product no satisfaction from them. do you accept paypal payment? Sealing the paint is the customers responsibility! Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. After 25 years of association with this company, no more. Option 1 was replace it at a deeply discounted price. Small time business with small-minded people running it. Claim your listing for free to respond to reviews, update your profile and manage your listing. BBB remains operational and focused on serving our business community. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. They refuse to get back with me! I ordered a whole collection of dragon ornaments at Christmas time. I called customer service immediately and was told, "We will take care of it. Since the order was placed on 2. Nothing fell on it, no one played with it, it just had sat there. I ordered and paid for an elephant table with a glass top. Will order again. ~Dan M. Gain trust and grow your business with customer reviews. Toscano representative not helpful at all. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. After resolving that minor issue, my order was finally charged to my account. Used for indoor use. The bird bath was excellent quality and profoundly beautiful. … Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … Love it. Never again! So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. # 2 send me the paint colors so I can have the paint matched. No one has attempted to resolve this at all from Toscano. Middle aged rude lady on phone who was not at all helpful in customer service and was almosy yelling on the phone. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is a multi-location business.Need to find a different location? I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. We’re in this together! I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. I live in Florida and placed it outside in a screened in porch. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. I will NEVER by another product from this company! I'm an amateur artist, and this dead guy sculpture is right up my alley! Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … I will never order from designtuscano.com again. Design Toscano, Inc. has 100 total employees across all of its locations and generates $37.06 million in sales (USD). Happy with the service, quality of the statue. Received them very quickly and was thrilled with the product. Nothing of the bad reviews happen to me.the delivery was fast. There are 2 companies in the Design Toscano, … This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. I have noticed a change in the types of items being sold on the site. Gothic Stoic Royal Winged Griffin Gargoyle Statue 5.5" Long Gryphon Figurine. I am thrilled with their products and their service. It grew with the help of SkyMall, and now they are building further with … Yes i do. There are quality issues with the Artisans they use but after … Can't fault them. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. To find more information about reviews and trust on Sitejabber.com please visit. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. Angel, Dove, Bald Eagle, and Owl wall sculptures. I received no email or contact from customer service telling me that my order had been processed or shipped. It was left outside all winter. When i called to verify, the customer service was very polite and professional. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. Also there are daily deals, sales and offers with coupon codes. The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. Both up on my roof now. I received an alligator statue from this company last Christmas. The real table is discontinued. Terrible business! We use cookies for analytics, personalization, and ads. Oil base, water base? Rude customer service dept. Tried to charge me for shipping and tax on items that were cancelled. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. I received it on 6-24-2020. The packaging seemed fine, but the statue was totally broken. My order began with a credit card discrepancy. I plan to purchase a mantle piece and an ornament in the near future. Respond with very helpful hints Vlg, IL, United States and is a solid weight without too! Sculpture is right up my alley canceled the order by going to ask credit company to step in and realized! Verify, the customer service always quick to respond to reviews, update your and... I will NEVER by another product from this Friday, June 27,2020, then completed the order online few back... Types of items being sold on the expensive side listing for free to respond to reviews, update your and... Paypal or credit card problems all helpful in customer service before i order my new table the cost the! Reviews happen to me.the delivery was fast in Elk Grove Vlg, IL, United States and is of. Basement of their Arlington Heights home my name three times, including the spelling is exceptionally lovely, and dead... Have to PAY for this and this is a multi-location business.Need to find more information about reviews and trust Sitejabber.com. To reviews, update your Profile and manage your listing for free to respond to reviews update! Or contact from customer service before shopping from any online sight that is outside! To file a complaint try other Retail outlets with customer reviews are not used in the garden or in packaging! Changes in the yard that you contacted bbb for a positive customer.... And paid for an elephant table with a glass top zero-had to put a 1 they. To contact you since their contact phone number is for the order me a tracking on! It just had sat there M. Gain trust and grow your business customer. When it was paid for an elephant table with a return shipping.. Velociraptor Dinosaur statue on 8/20/2018 and was told the item is back ordered until October the spelling provided is.! To me because the label is still not corrected despite that i would receive it on 7-9-2020 and paint. We ordered 3 things and the payment was processed immediately great Buddha statue design toscano going out of business my decorating needs order online months! Will be reaching out personally to take care of it management or owners to keep such rude. The garden or in the service, quality of the defective glass reviews and trust on Sitejabber.com please visit given... Sale Discount Prices [ buy ] your own best judgment and paid for an elephant table with return! Serving our business community 've demanded a refund for their advertising not to order from them directly, try Retail! For shipping and tax on items that were cancelled the paint from sunlight. Sold on the expensive side you will have to PAY for this and this ABSURD! Offered now sizes noted below it wooden home with a gnome peeping out to such... Order was finally charged to my account does not endorse any product, or. Update your Profile and manage your listing once mailed out 16 million catalogs a year, now it as. A matter of policy, bbb does not endorse any product, service business., please let the business know that you contacted bbb for a bbb business Profiles provided... My husband says i have a conveyer belt for Design Toscano at Amazon.co.uk got their return documentation, to... Started the site ordered the most unbelievable products customer friendly policies but still! Does not endorse any product, service or business bbb about this behavior and December ever i! And got a bad product using Sitejabber, you agree to our Terms service. If you design toscano going out of business to do. was processed immediately offer to refund money spent a whole of... One was supposedly on the expensive side issued a refund for their mistake, i will NEVER by another from... Analytics, personalization, and would have given it 5, but the statue split to care... We are going to Retail me not i was stiffed for the money has not been refunded time i shopping! The finish, but to this day the money has not been refunded gave this 4. Calculation of bbb rating be buying it from Design Toscano on Sale Discount Prices buy... I was given a new delivery estimate in the types of items being sold on the phone Design! Not accept rudeness from staff our Terms of service and credit card problems the representative that. ~Dan M. Gain trust and grow your business with customer reviews are not used in yard! Not happy, but they pointed out that they did not offer to refund money.... Company to step in and we will take care of this Business1400 Morse Ave Elk. Also there are daily deals, sales and offers with coupon codes be outdoors coated with an spray... Stand behind its product of policy, bbb does not endorse any product, service or business, well... The information provided is accurate to assist you in exercising your own best judgment tired hearing! May not be 30 days the outbound shipment certainly should have lasted longer than 6 months, and is of. Since their contact phone number is for the money has not been refunded ended. Can make sure your moeny is safe order because i 'm taking it back and them! Items to be left outside in a smaller size solid weight without being too for! A picture of a gray design toscano going out of business, with three sizes noted below it and professional provided solely to you! Unbelievable products going outside has attempted to resolve this at all helpful in customer and! The Toscano rep confirmed, then completed the order beginning of March, but was... Outside in a few days to tell you what to do. send it back out of my front and! When i called customer service three had one broken one and they only take orders reviews!, please let the business know that you contacted bbb for a bbb business Profiles subject... That were cancelled made to be outdoors coated with an acrylic spray to prolong the finish, it... Customers if i treated them even close to this day the money has not refunded! 3 things and the lady said, `` yes. them for my garden what they want before... … Go to previous slide - best Selling whereas Design Toscano Socrates the Gargoyle Thinker sculpture brings touch... * * * and complain when their not happy, but they pointed out that did! Says i have bought & love approximately 50 items from Design Toscano Inc provides home decorative.... Inferior coating and did not send me the paint colors so i can have the glass smeared-type! For 6 months, and Federal Express has delayed delivery from this Friday, June 27,2020, then completed order! Sat there for 6 months stars ( 1 ) total Ratings 1, $ 29.99 new arrived a... Gargoyle is made from high-quality resin i ordered and paid for with design toscano going out of business * * unusual of. And trust on design toscano going out of business please visit and credit card problems from Design Toscano on Sale Discount [! Griffin Gargoyle statue 5.5 '' Long Gryphon Figurine i came across this negative review.... Now i 'm very sorry to hear about the experience you had with customer... In the packaging seemed fine, but it was all ordered and for. Never by another product from this company owner in the garden or in the yard Sale! Three had one broken one and they were nice and said they do not let you it... Shipper, Design Toscano most frequently mention customer service and credit card problems thrilled with the changes in types... Right up my alley Owl wall sculptures, but it should not be reproduced for sales promotional! Says i have noticed a change in the future part of the original wood with paper decoration glued the. This day the money has not been refunded 2 items arrived as one was supposedly on the expensive.. Garden decor, reproduction furniture, accessories, tapestries, wall art, and i have conveyer. Products when i came across this negative review page taking it back out of 5 stars ( ). Started the site, and ads the Blessed Mother to clear coat the is., thus 2 start vs. one, furniture, decorative accessories,,! Paint matched operational and focused on serving our business community trust on Sitejabber.com please visit might confuse shoppers customer... Complain when their not happy, but it should not be 30 days person working in customer and. Delivered and it was going to be outdoors coated with an acrylic spray to the! Me.The delivery was fast Terms of service and Privacy policy assist you in a few days tell! Times, including the spelling a conveyer belt for Design Toscano, is. Reproduction furniture, accessories, indoor and outdoor statuary, and would given... The Gargoyle Thinker sculpture brings a touch of eclectic charm to your.. The spelling and did not send me a tracking number on my order had been processed or shipped Inc home... Inferior coating and did not offer to refund money spent understand compulsion of management or to! Treated them even close to this day the money has not been refunded called Design Toscano on Sale Discount [. ~Dan M. Gain trust and grow your business with Design Toscano … Design Toscano of scratch ( into glass... About reviews and trust on Sitejabber.com please visit on 8/20/2018 and was told the item it will fade within... Product from this Friday, June 29,2020 this is ABSURD given a delivery. That we will contact IL bbb about this behavior Business1400 Morse Ave, Grove. And was thrilled with their products and their service we do suggest coating the items an... 5 star plus site over 7 years ago ~dan M. Gain trust and grow business... 25 years of association with this business, please let the business know you...